Refund and Returns Policy

At Jiaan-Earn Milk Powder Uncle, we strive to provide the best possible customer experience. We understand that sometimes a product may not meet your expectations or may arrive damaged or defective. Therefore, we offer a refund and returns policy to ensure that you are satisfied with your purchase and to provide a hassle-free experience.

Please note that returns and refunds are followed as Shopee, Lazada, and Tiktok’s platform policies. Consumer according to each platform’s customer support team to assist with any questions or concerns regarding returns or refunds.

Eligibility

Customers who have made a purchase through an affiliate link on Shopee, Lazada, or Tiktok platform are eligible for a refund or return as per the respective platform’s policies.

Refunds

Customers may request a refund within X days from the date of purchase as per the respective platform’s policies. The refund will be issued through the original payment method used for the purchase as per the respective platform’s policies.

Returns

Customers may request a return within X days from the date of purchase if the product is damaged, defective, or does not match the description provided on the platform as per the respective platform’s policies. Once the product is received, a refund will be issued for the purchase price of the product, including any shipping fees, as per the respective platform’s policies.

Exceptions

The following products may not be eligible for refunds or returns as per the respective platform’s policies: digital products, gift cards, and products that have been customized or personalized.

Procedure

Customers may request a refund or return by contacting customer support through the platform where the purchase was made. The customer must provide their order number and a reason for the refund or return request as per the respective platform’s policies. The customer support team of each platform will provide further instructions on how to proceed with the refund or return.

Limitations

Each platform reserves the right to limit or refuse refunds or returns if there is evidence of fraud, abuse, or misuse of the refund and returns policy. Each platform may also modify this policy at any time without prior notice.

By making a purchase through our affiliate links, you agree to abide by the refund and returns policy outlined by the respective platform’s policies.

We appreciate your choice of us as your affiliate marketer, and as our customer, your shopping experience is very important to us. Therefore, we will make every effort to ensure that you are satisfied with your purchase. If you encounter any problems or need additional support during the purchase process, please feel free to contact us at any time.